National recognition for Roscommon Railway Station staff
Basil McGann of Roscommon Station, accepting the awards, on behalf of himself and Cathal Donnelly, at the Iarnrod Éireann Customer Experience Excellence Awards, from Iarnród Éireann chief executive Mary Considine.
Colourful flower displays at Roscommon Railway Station have earned Cathal Donnelly and Basil McGann recognition at the annual Iarnród Éireann Customer Experience Excellence Awards.
The pair were Highly Commended in the Customer Excellent Initiative of the Year category for “creating colourful flower displays that made the station more welcoming and locally distinctive”. The category recognises initiatives and innovations that help bring customer experience to a different level.
Iarnród Éireann chief executive Mary Considine presented the awards at an event in the Aviva Stadium. Now in their fourth year, the awards recognise those who deliver the highest level of customer experience to rail customers and colleagues across the network.
There was recognition for Athlone staff too, with Michael Lupton and Damien Moroney of Athlone Station Highly Commended in the Station Staff category. Catherine Joyce, infrastructure asset manager in Athlone, was also Highly Commended in the Infrastructure Excellence category.
Station teams give customers their first and last impression on any given journey across the Iarnród Éireann network and are integral to customer service, said the company.
Michael Lupton was “recognised for his reliable contribution and for consistently assisting customers and colleagues with care and professionalism”.
Damien Moroney was nominated for always going the extra mile. His nomination noted that he “kept customers informed and reassured vulnerable passengers during disruption”.
The Infrastructure Excellence category recognises employees who, while not directly customer-facing, provide the foundations that enable Iarnród Éireann to deliver excellent customer care.
Catherine Joyce's nomination said she “turns complex requests into practical solutions, making colleagues' work easier and helping customer-facing teams deliver effectively”.
