Bank rolling out 'talking ATMs' in County Roscommon
New ATMS offer support for visually impaired and are more energy efficient
Bank of Ireland has begun the replacement of its entire ATM fleet as part of a €60 million investment in ATMs and branch improvements.
Fourteen new ATMs have already been installed at Bank of Ireland’s branches in Roscommon Town, Drumcondra, Castlebar, and Roscrea, with around 150 more to follow (at over 40 locations) this year.
The new ATMs are more energy efficient, and include ‘talking ATM’ functionality to support visually impaired customers.
The rollout includes both internal and external ATMs, though no new ATM locations are being added as part of this programme.
To support customers with visual impairment, all the new devices have high-contrast screens and give customers the option of plugging into an earphone socket so they can be guided through their transaction by voice assistance.
Commenting on the investment in branches and ATMs, Susan Russell, chief executive, Bank of Ireland retail Ireland said: “Our new ATMs have greater cash processing capacity, are more energy efficient, and have additional accessibility features. Renewing the entire fleet is a major investment but it will enhance our customers’ access to cash. We are excited to see the first new ATMs now installed and we’re pressing ahead with the rollout to the rest of our branches.”
